Question 1

What areas does Attenu8 cover for IT support?

Accepted Answer

Attenu8 provides managed IT support across Hertfordshire, London, Essex, and surrounding counties. We support businesses both remotely and on-site.

Question 2

How quickly does Attenu8 respond to IT issues?

Accepted Answer

Attenu8 has a 15-minute average first response time for IT support issues. Critical issues are prioritised immediately through 24/7 monitoring.

Question 3

Is Attenu8 Cyber Essentials certified?

Accepted Answer

Yes, Attenu8 is Cyber Essentials certified. We also help clients achieve Cyber Essentials certification as part of our cyber security services.

Question 4

Does Attenu8 offer fixed-price IT support?

Accepted Answer

Yes. Attenu8 operates on a fixed monthly pricing model with no hidden charges or surprise call-out fees. You know exactly what you are paying from day one.

Question 5

How long has Attenu8 been providing IT support?

Accepted Answer

Attenu8 was founded in 2003. With over 20 years of experience, we have been delivering managed IT support and services to businesses across Hertfordshire and London.

Question 6

What is a managed IT service provider?

Accepted Answer

A managed IT service provider (MSP) acts as your external IT department. Instead of hiring in-house IT staff, you get a full team of IT engineers for a flat monthly fee, covering helpdesk, monitoring, cyber security, and strategic IT planning.

Question 7

Does Attenu8 support Microsoft 365?

Accepted Answer

Yes. Attenu8 provides Microsoft 365 migration, management, and ongoing support including licensing advice, Teams, Exchange email, SharePoint, and security hardening.

Question 8

How does onboarding work with Attenu8?

Accepted Answer

Onboarding starts with a free IT audit. We provide a fixed-price proposal and handle the full transition. Most clients are fully onboarded within one week with no disruption to their business.

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